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Service Mapping
ServiceNow Service Mapping discovers and visualizes business applications top-down, tracing their real, live connections from an entry point all the […]
$10.00CSDM
The Common Service Data Model (CSDM) is ServiceNow’s recommended framework for organizing services, applications, and infrastructure data consistently across ITSM, […]
$10.00CMDB Discovery
ServiceNow Discovery is the engine that keeps your CMDB accurate without constant manual upkeep. This course goes deep on how […]
$10.00
COBIT – IT Governance and Management Framework
Learn the COBIT 2019 framework for IT governance and risk management, and build the skills to align IT investments with business goals.
$10.00
IT Asset Management
Master the full IT asset lifecycle, from procurement to retirement, and learn to control costs, licensing, and compliance risk.
$10.00
IT Operations Management
Learn how to monitor, manage, and improve day-to-day IT operations, from event management to service reliability.
$10.00
Service Catalog Management
Learn to design, publish, and maintain a service catalog that makes it easy for users to find and request the right IT services.
$10.00
Service Request Management
Learn to build efficient request workflows and fulfillment processes that get users what they need, fast.
$10.00
Knowledge Management
Learn how to capture, organize, and share IT knowledge so your team resolves issues faster and stops solving the same problem twice.
$10.00
Change Enablement
Learn ITIL 4 change enablement practices to assess, approve, and roll out IT changes with confidence and less risk.
$10.00
Problem Management
Learn to get to the root cause of recurring incidents and prevent them from coming back, not just patch the symptoms.
$10.00
Incident Management
Learn how to restore service fast when things break, with practical incident response and escalation workflows.
$10.00
ITIL V3 Foundation
Build a solid foundation in ITIL v3 concepts and terminology, the groundwork for every ITSM certification that follows.
$10.00
Exploring ITIL 4 High-Velocity IT (HVIT)
Learn how high-velocity organizations use ITIL 4 to deliver digital products and services faster, safer, and at scale.
$10.00
Understanding ITIL 4 Drive Stakeholder Value (DSV)
Learn how to shape service experiences that deliver real value to customers, guided by ITIL 4’s Drive Stakeholder Value practice.
$10.00
Mastering ITIL 4 Digital and IT Strategy (DITS)
Learn to connect digital strategy to business strategy and lead IT-enabled transformation with ITIL 4’s Digital and IT Strategy practice.
$10.00
Key Concepts of ITIL 4 Direct, Plan and Improve (DPI)
Learn how ITIL 4’s Direct, Plan and Improve practice keeps strategy, governance, and continual improvement working together.
$10.00
Essentials of ITIL 4 Create, Deliver and Support (CDS)
Learn how ITIL 4 teams design, build, and support great digital products and services with Create, Deliver and Support.
$10.00
ITIL Managing Professional Transition (Version 5)
Bridge your ITIL v3 expertise to ITIL 4 Managing Professional and modernize your ITSM skill set for today’s practices.
$10.00
ITIL Foundation Bridge (Version 5)
Already know ITIL v3? Bridge straight to ITIL 4 Foundation and get up to speed on the latest framework fast.
$10.00