The Common Service Data Model (CSDM) is ServiceNow’s recommended framework for organizing services, applications, and infrastructure data consistently across ITSM, ITOM, ITBM, and ITAM. This course explains what CSDM is and why it matters, walks through its layered structure from business intent down to physical resources, covers the key service and offering concepts, and explains how to implement and govern CSDM in a real organization.
Who this course is for
This course is for ServiceNow administrators, CMDB and service owners, architects, and IT operations professionals who need to design, implement, or maintain a CMDB that follows CSDM best practices.
Curriculum
- 4 Sections
- 8 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- CSDM Foundations3 Items
- Services and Offerings3 Items
- Resources and CIs3 Items
- Implementing and Governing CSDM3 Items
Instructor
$10.00
