Change Enablement (known in earlier ITIL versions as Change Management) is often misunderstood as bureaucratic friction — a gate that exists to slow engineers down. Its real purpose is the opposite: to maximize the number of successful changes while minimizing the disruption any one change causes. This course covers how the practice classifies risk, how to run a Change Advisory Board that adds real value instead of ceremony, and how change interlocks with Incident and Problem Management.
What You’ll Learn
- What actually counts as a “change” under ITIL 4, and why treating every change identically slows organizations down
- How to classify changes by risk (standard, normal, emergency) and route each appropriately
- How to design and run a Change Advisory Board that speeds decisions instead of stalling them
- How to build a risk assessment that produces consistent outcomes regardless of reviewer
- How Change Enablement connects to Incident and Problem Management to avoid stalled fixes
Who This Course Is For
Change managers, release managers, and engineering leads responsible for change approval; ITIL 4 candidates covering the Create, Deliver and Support practices.
Curriculum
- 1 Section
- 2 Lessons
- 10 Weeks
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Instructor
$10.00
