admin
ServiceNow HR Service Delivery (HRSD)
ServiceNow HR Service Delivery (HRSD) applies the Now Platform’s case and workflow engine to employee services – onboarding, offboarding, HR […]
$10.00
ServiceNow Customer Service Management (CSM)
ServiceNow Customer Service Management (CSM) extends the Now Platform beyond internal IT to manage end-customer support cases, connecting front-office service […]
$10.00
ServiceNow IT Operations Management (ITOM)
ServiceNow IT Operations Management (ITOM) gives IT teams visibility and control over the health and performance of the infrastructure and […]
$10.00
Key Concepts of ITIL Service (Version 5)
Build the capabilities you need to deliver resilient, high-performing digital services across the full lifecycle, from value co-creation to continual improvement.
$10.00
Understanding ITIL Product (Version 5)
Gain a clear understanding of digital products as integrated value streams, aligning product capabilities, services, and business outcomes across their full lifecycle.
$10.00
Exploring ITIL Experience (Version 5)
Develop practical skills to embed human-centred and AI-aware design into digital products and services, aligning trust, perception, and value across the lifecycle.
$10.00
Mastering ITIL Transformation (Version 5)
Gain the practical guidance to embed, sustain, and optimize change across digital products and services, covering the ITIL Transformation Model and AI Capability Model.
$10.00
A Practical Guide to ITIL Strategy (Version 5)
Practical guidance for developing, delivering, and optimizing strategies that create lasting value, aligning technology, investment, and execution with business outcomes.
$10.00
Fundamentals of ITIL AI Governance (Version 5)
Develop practical skills to govern AI responsibly and at scale, applying AI governance while balancing innovation, trust, accountability, and risk.
$10.00
Basics of ITIL 5 Foundation
Delve into the core ITIL principles and practices, and future-proof your career with in-demand skills spanning product, service, experience, strategy and transformation.
$10.00
ServiceNow Platform Fundamentals
ServiceNow is the platform powering IT service management at most large enterprises today. This course gives you a practical, hands-on […]
$10.00
CMDB (Configuration Management Database)
The Configuration Management Database (CMDB) is the backbone of modern IT operations and service management — a structured system of […]
$10.00
Hardware Asset Management (HAM)
Hardware Asset Management (HAM) is the discipline of tracking and managing an organization’s physical IT assets — laptops, desktops, servers, […]
$10.00
Software Asset Management (SAM)
Software Asset Management (SAM) is the practice of managing, controlling, and optimizing an organization’s software purchases, deployments, and usage throughout […]
$10.00
ITSM (IT Service Management)
IT Service Management (ITSM) is the practice of designing, delivering, managing, and improving the way organizations use IT services. This […]
$10.00
Basics of ITIL 4 Foundation
ITIL 4 Foundation is the essential starting point for anyone building a career in IT Service Management. This course introduces […]
$10.00