ServiceNow Service Mapping discovers and visualizes business applications top-down, tracing their real, live connections from an entry point all the way through the infrastructure that supports them. This course covers how Service Mapping works, how it differs from horizontal Discovery, how to build and read service maps, how to troubleshoot incomplete maps, and how mapped services fit into CSDM and drive real operational value like impact analysis and event correlation.
Who this course is for
This course is for ServiceNow administrators, application owners, and IT operations professionals who need to build, maintain, or rely on accurate service maps for incident response, change management, and AIOps.
Curriculum
- 4 Sections
- 8 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- Service Mapping Fundamentals3 Items
- Building and Reading Service Maps3 Items
- Troubleshooting Incomplete Maps3 Items
- Service Mapping in the Bigger Picture3 Items
Instructor
$10.00
