Build real ITSM skills
your team can use Monday morning.
Practical, framework-aligned courses in ITIL, ServiceNow, CMDB, and IT Asset Management — built by practitioners, not just theory.
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Access your courses, track progress, and pick up where you left off.
Explore by topic
Four focused tracks covering the tools and frameworks IT service teams run on day to day.
IT Operations Management
CMDB, Discovery, CSDM, Service Mapping, and ServiceNow ITOM.
Explore ITOM →Built around what IT service teams already rely on
Full course catalog
Every course currently live on Desqcon Learning, grouped by category. $10 flat during launch.
ITIL
11 coursesITIL 4 and ITIL 5 certification pathways.
ITIL Foundation (Version 5)
ITIL Foundation Bridge (Version 5)
ITIL AI Governance (Version 5)
ITIL Product (Version 5)
ITIL Service (Version 5)
ITIL Experience (Version 5)
ITIL Strategy (Version 5)
ITIL Transformation (Version 5)
ITIL Managing Professional Transition (Version 5)
ITIL 4 Foundation
ITIL V3 Foundation
ITSM
6 coursesIT Service Management practices and ServiceNow ITSM products.
ITSM (IT Service Management)
ServiceNow Platform Fundamentals
ServiceNow CIS-ITSM – Certified Implementation Specialist
ServiceNow Customer Service Management (CSM)
ServiceNow HR Service Delivery (HRSD)
COBIT
IT Operations Management
5 coursesCMDB and ServiceNow ITOM.
IT Asset Management
2 coursesHardware and software asset management.
ServiceNow Certifications
3 coursesPlatform administration, development and architecture tracks.
Ready to level up your ITSM skills?
Six courses, one flat price, lifetime access. Start with the framework your team needs most.
Real-world ITSM and ServiceNow training, from consultants who implement it daily
For individuals, batches, and corporate teams. Every course is taught by consultants who configure these platforms in live client environments, not full-time trainers reading from a deck.
Learn
Concepts, framework, real scenarios.
Pass
Certification exam, first attempt focus.
Configure
Hands-on labs in a live-like instance.
Four ways to learn
Choose the training approach that fits how your team works.
Online instructor-led
Real-time guidance and personalized feedback from industry experts, from the comfort of home. Dynamic discussions and hands-on exercises with a global community of professionals.
Learn more →Classroom
Immersive, face-to-face learning with direct interaction and immediate feedback. A structured schedule and shared peer experience, plus the soft skills that come from working the room.
Learn more →Online self-paced
Learn on your schedule, revisit complex topics as needed, no geographic limits. Full autonomy over pace, with the same materials as our live sessions.
Learn more →Corporate
Bulk pricing and content tailored to your organization’s goals, delivered to your team together so colleagues can solve problems collectively.
Learn more →Train your whole team together, without the travel
Corporate online training runs on your schedule, delivered live by our consultants to your team as a dedicated cohort, not mixed in with other companies. Content is mapped to the tools and processes you actually run, so what’s taught on Monday can be applied Tuesday.
- Dedicated cohort
- Content mapped to your tools
- Flexible scheduling across time zones
- Bulk pricing
Hands-on ServiceNow training
Taught by consultants who configure these modules in live client instances every week. Registration opens soon — contact us to reserve a seat in the first cohort.
CSA
Certified System Administrator — the foundational ServiceNow certification: platform navigation, configuration, and core admin skills.
CIS-ITSM
Certified Implementation Specialist, ITSM — deep configuration of Incident, Problem, Change, and the core ITSM application suite.
CIS-HRSD
Certified Implementation Specialist, HRSD — HR Service Delivery configuration, case management, and employee service center setup.
Discovery
ServiceNow Discovery — automated discovery of infrastructure and applications, feeding an accurate CMDB.
CSDM
Common Service Data Model — structuring your CMDB around CSDM so ITSM, ITOM, and SAM share one consistent data model.
CIS-SPM
Certified Implementation Specialist, SPM — configuring Strategic Portfolio Management for portfolio, program, and project visibility.
CAD
Certified Application Developer — building custom applications on the Now Platform: scripting, workflows, and app architecture. View course →
Corporate, government, and individual ITIL training
We offer ITIL training to corporate entities, government agencies, and private individuals alike. Each course opens its own booking form — checkout via Razorpay for Indian customers or PayPal for international customers.
Also available: ITIL 4 Managing Professional Transition Module.
Built for the people who run ITSM day to day
Ideal for anyone working in Service Delivery, Incident, Problem, Knowledge, or Change Management, Asset & Configuration Management, Availability and Capacity Management, Service Desk, or Project Management roles.
Not sure which course fits your team?
Tell us your goals and current experience, and we’ll recommend the right starting point.
Talk to us about training