Basics of ITIL 4 Foundation

ITIL 4 Foundation is the essential starting point for anyone building a career in IT Service Management. This course introduces the ITIL 4 framework — the world’s most widely adopted approach to managing IT-enabled services — and prepares you to align IT delivery with business value.

What you’ll learn

• The ITIL 4 Service Value System (SVS) and how it creates value for organizations and customers
• The Four Dimensions Model and how it ensures a holistic approach to service management
• The Service Value Chain and its six activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, and Deliver & Support
• The 7 Guiding Principles that shape decision-making in ITSM
• 34 ITIL practices, with deep focus on the most commonly examined: Incident Management, Problem Management, Change Enablement, Service Request Management, Service Desk, Service Level Management, and Continual Improvement
• Key concepts: services, value co-creation, outputs vs. outcomes, costs and risks

Who this course is for

IT professionals, service desk analysts, project managers, and anyone pursuing ITIL 4 Foundation certification or looking to build a strong ITSM foundation.

Course structure

The curriculum is organized into structured sections covering the core ITIL 4 concepts, the Service Value System, the Service Value Chain, Guiding Principles, and Key Management Practices. Lesson content for each section will be added progressively.

ITIL® is a registered trademark of PeopleCert Group. This course is independently produced training content created to help learners understand and prepare for the topic area, and is not an official, accredited, or PeopleCert-endorsed certification course.