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IT Operations Management
Service Mapping
4 Sections
8 Lessons
4 Quizzes
10 Weeks
Curriculum
4 Sections
8 Lessons
10 Weeks
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Service Mapping Fundamentals
3 Items
1.1
What Service Mapping Does and Why It Matters
1.2
Entry Points and the Mapping Process
1.3
Module 1 Quiz: Service Mapping Fundamentals
17 Questions
Building and Reading Service Maps
3 Items
2.1
Pattern-Based Top-Down Mapping
2.2
Reading and Validating a Service Map
2.3
Module 2 Quiz: Building and Reading Service Maps
17 Questions
Troubleshooting Incomplete Maps
3 Items
3.1
Common Causes of Incomplete or Incorrect Maps
3.2
Manual Mapping and Maintenance
3.3
Module 3 Quiz: Troubleshooting Incomplete Maps
17 Questions
Service Mapping in the Bigger Picture
3 Items
4.1
Service Mapping, CSDM, and the CMDB
4.2
Using Service Maps for Operations
4.3
Module 4 Quiz: Service Mapping in the Bigger Picture
17 Questions
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