Basics of ITIL 5 Foundation

Delve into the core ITIL principles and practices. Future-proof your career with in-demand skills spanning product, service, experience, strategy and transformation. This foundation course covers the four dimensions of service management, the ITIL guiding principles and value system, and the product/service lifecycle in today’s AI-enabled environments.

Who this course is for

IT service management professionals, ITIL 4 holders planning their transition, and anyone who needs a foundational, vendor-neutral understanding of modern IT service management practice.

Syllabus outline

• Module 1: Introduction to ITIL 5 & Digital Product and Service Management
• Module 2: Key Concepts – Value, Stakeholders & Service Relationships
• Module 3: The Four Dimensions of Service Management
• Module 4: The ITIL Value System & Governance
• Module 5: The Seven Guiding Principles in Practice
• Module 6: The Service Value Chain & Digital Product Lifecycle
• Module 7: Value Stream Mapping & Management
• Module 8: Key Management Practices & Continual Improvement
• Module 9: Exam Preparation & Applying What You’ve Learned

ITIL® is a registered trademark of PeopleCert Group. This course is independently produced training content created to help learners understand and prepare for the topic area, and is not an official, accredited, or PeopleCert-endorsed certification course.