ITIL 5 Foundation is the entry-level certification for AXELOS’s newest iteration of the ITIL framework, released in March 2026. This course introduces the Digital Value Architecture model, the evolution from ITIL 4’s Service Value System, and the key concepts practitioners need to operate IT service management in an AI-augmented, sustainability-conscious enterprise.
You will learn the updated guiding principles, the refreshed set of management practices, and how ITIL 5 formally incorporates AI governance and environmental sustainability into everyday service management decisions. This course is the recommended starting point before progressing into the Managing Professional or Strategic Leader tracks.
Who this course is for
IT service management professionals, ITIL 4 holders planning their transition, and anyone who needs a foundational, vendor-neutral understanding of modern IT service management practice.
Syllabus outline
- Module 1: Introduction to ITIL 5 and the Digital Value Architecture
- Module 2: What changed from ITIL 4 – transition guidance and credit transfer
- Module 3: Guiding principles, revisited for AI-augmented operations
- Module 4: The four dimensions of service management in ITIL 5
- Module 5: Core management practices overview
- Module 6: AI governance principles in service management
- Module 7: Sustainability alignment in IT service delivery
- Module 8: Exam preparation and practice questions
Instructor
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