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Basics of ITIL 5 Foundation
Curriculum
9 Sections
9 Lessons
10 Weeks
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Introduction to ITIL 5 & Digital Product and Service Management
2
1.1
What is ITIL 5? Digital Product and Service Management
1.2
What is ITIL 5? – Knowledge Check
3 Questions
Key Concepts & Service Relationships
2
2.1
Key Concepts: Value, Stakeholders, and Service Relationships
2.2
Value, Stakeholders & Relationships – Knowledge Check
3 Questions
The Four Dimensions of Service Management
2
3.1
The Four Dimensions of Service Management
3.2
The Four Dimensions – Knowledge Check
3 Questions
The ITIL Value System & Governance
2
4.1
The ITIL Value System and Effective Governance
4.2
Value System and Governance – Knowledge Check
3 Questions
The Seven Guiding Principles
2
5.1
The Seven Guiding Principles in Practice
5.2
The Seven Guiding Principles – Knowledge Check
3 Questions
The Value Chain & Digital Product/Service Lifecycle
2
6.1
The Service Value Chain and the Digital Product Lifecycle
6.2
The Service Value Chain & Digital Product Lifecycle – Knowledge Check
3 Questions
Value Stream Mapping & Management
2
7.1
Mapping and Improving Value Streams
7.2
Value Stream Mapping & Management – Knowledge Check
3 Questions
Management Practices & Continual Improvement
2
8.1
Key Management Practices and Continual Improvement
8.2
Key Management Practices & Continual Improvement – Knowledge Check
3 Questions
Exam Preparation & Practice
2
9.1
Preparing for the Exam and Applying What You’ve Learned
9.2
Exam Preparation & Applying What You’ve Learned – Knowledge Check
3 Questions
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