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IT Operations Management
CSDM
4 Sections
8 Lessons
4 Quizzes
10 Weeks
Curriculum
4 Sections
8 Lessons
10 Weeks
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CSDM Foundations
3 Items
1.1
What CSDM Is and Why It Matters
1.2
The CSDM Layered Model
1.3
CSDM Foundations – Knowledge Check
17 Questions
Services and Offerings
3 Items
2.1
Business Services, Application Services, and Technical Services
2.2
Service Offerings and Products
2.3
Services and Offerings – Knowledge Check
17 Questions
Resources and CIs
3 Items
3.1
Configuration Items and CI Classes
3.2
Mapping Resources to Services
3.3
Resources and CIs – Knowledge Check
17 Questions
Implementing and Governing CSDM
3 Items
4.1
CSDM Implementation Approach
4.2
CSDM Governance and Data Ownership
4.3
Implementing and Governing CSDM – Knowledge Check
17 Questions
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