Every IT organization eventually needs to answer a basic question on behalf of the business: what services do we actually offer, to whom, and at what level? Service Catalog Management is the ITIL 4 practice that owns that answer. This course covers what a complete, accurate service catalog actually contains, how it differs from the adjacent request catalog, and the repeatable governance process that keeps a catalog trusted over time instead of quietly going stale.
What You’ll Learn
- What a complete service catalog actually contains, and why most organizations don’t have an accurate one
- How Service Catalog Management differs from Service Request Management’s request catalog
- A repeatable process for defining and adding new services to the catalog
- The governance structure that keeps service ownership current as teams and services change
- The metrics that reveal whether a catalog is a trusted living reference or a document nobody opens
Who This Course Is For
Service owners, ITSM practice leads, and ITIL 4 candidates studying the Service Catalog Management practice.
Curriculum
- 1 Section
- 2 Lessons
- 10 Weeks
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- Service Catalog Management Practice3
Instructor
$10.00
