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ITSM Practices
Service Catalog Management
4 Sections
8 Lessons
4 Quizzes
10 Weeks
Curriculum
4 Sections
8 Lessons
10 Weeks
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Service Catalog Fundamentals and Governance Basics
3 Items
1.1
Service Catalog Management Fundamentals
1.2
Building & Governing the Service Catalog
1.3
Service Catalog Fundamentals and Governance Basics Knowledge Check
14 Questions
Designing the Service Catalog
3 Items
2.1
Services, Service Offerings and Catalog Structure
2.2
Descriptions, Cost Transparency and the Service Portfolio
2.3
Designing the Service Catalog Knowledge Check
14 Questions
Catalog Governance and Lifecycle
3 Items
3.1
Ownership Roles, Onboarding and Retiring Offerings
3.2
Reviews, Quality Criteria, Change Control and Service Level Alignment
3.3
Catalog Governance and Lifecycle Knowledge Check
14 Questions
Catalog Experience, Metrics and Integration
3 Items
4.1
Portal Experience, Search, Personalization and Usage Metrics
4.2
Integration, Automation, Maturity and Course Wrap-Up
4.3
Catalog Experience, Metrics and Integration Knowledge Check
14 Questions
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