IT Operations Management (ITOM) is the practice of managing all the technology, processes, and people needed to keep IT infrastructure and services running reliably, efficiently, and at scale. This course takes you from ITOM fundamentals through monitoring, event management, discovery, service mapping, automation, orchestration, and cloud operations — with real-world frameworks, decision matrices, and metrics you can apply immediately.
You will learn how ITOM fits alongside ITSM and ITAM, how to reduce alert noise and detect incidents before customers do, how to build a live map of your service dependencies, and how to automate routine operational work safely at scale.
📄 Downloadable Course Guide: Download the complete IT Operations Management course guide (PDF) — includes all lesson content, tables, and diagrams for offline study.
Curriculum
- 6 Sections
- 12 Lessons
- 10 Weeks
- Foundations of IT Operations Management2
- Monitoring & Event Management3
- Discovery & Service Mapping2
- Orchestration & Automation2
- Cloud Operations & Performance3
- Course Assessment1
Instructor
