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Mastering ITIL Transformation (Version 5)
4 Sections
8 Lessons
1 Quiz
10 Weeks
Curriculum
4 Sections
8 Lessons
10 Weeks
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Section 1: Foundations of ITIL Transformation
2 Items
1.1
Course Overview & Learning Objectives
1.2
What Transformation Means Across the Service Value System
Section 2: Planning Transformation
2 Items
2.1
Assessing Readiness and Setting Transformation Direction
2.2
Designing a Transformation Roadmap
Section 3: Leading Change
2 Items
3.1
Leading People Through Change
3.2
Managing Transformation Risk
Section 4: Sustaining Transformation
3 Items
4.1
Embedding Continual Improvement
4.2
Measuring Transformation Success
4.3
Module Assessment: ITIL Transformation
6 Questions
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