ITIL 5 Strategic Leader: Governance, Risk & AI Oversight

Governance, Risk & AI Oversight is the newest Strategic Leader module in ITIL 5, reflecting the framework’s expanded focus on responsible technology governance. It equips senior leaders to design governance structures that manage enterprise risk while enabling safe, accountable use of AI across IT service management.

Topics include regulatory and compliance considerations, risk appetite frameworks, and practical AI oversight mechanisms – from model risk assessment to audit trails – built on ITIL 5’s updated guiding principles.

Who this course is for

Governance, risk, and compliance leaders, CIOs, and senior IT managers accountable for enterprise technology risk and AI governance.

Syllabus outline

• Module 1: Governance structures and decision rights in ITIL 5
• Module 2: Enterprise risk management and risk appetite frameworks
• Module 3: AI governance principles – accountability, transparency, fairness
• Module 4: Practical AI oversight – model risk assessment and audit trails
• Module 5: Regulatory and compliance considerations for AI in ITSM
• Module 6: Building a governance operating model
• Module 7: Exam preparation and governance case studies