Build the capabilities you need to deliver resilient, high-performing digital services across the full lifecycle. Covers service value co-creation and experience-led quality, resilient and adaptable service delivery, and continual improvement and service governance for consistent performance and measurable customer outcomes.
Who this course is for
Practitioners who design, deliver, and support IT services day to day – service desk leads, delivery managers, SRE and support engineers moving into ITIL 5.
Syllabus outline
- Module 1: Introduction to Create, Deliver & Support
- Module 2: Designing & Building High-Velocity Services
- Module 3: Managing Service Value Streams
- Module 4: Supporting Services & Continual Improvement
ITIL® is a registered trademark of PeopleCert Group. This course is independently produced training content created to help learners understand and prepare for the topic area, and is not an official, accredited, or PeopleCert-endorsed certification course.
Curriculum
- 4 Sections
- 8 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- Section 1: Introduction to Create, Deliver & Support2
- Section 2: Designing & Building High-Velocity Services2
- Section 3: Managing Service Value Streams2
- Section 4: Supporting Services & Continual Improvement3
Instructor
$10.00
