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ITIL
Key Concepts of ITIL Service (Version 5)
4 Sections
8 Lessons
1 Quiz
10 Weeks
Curriculum
4 Sections
8 Lessons
10 Weeks
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Section 1: Introduction to Create, Deliver & Support
2 Items
1.1
Course Overview & Learning Objectives
1.2
The Role of CDS in the ITIL Service Value System
Section 2: Designing & Building High-Velocity Services
2 Items
2.1
Applying Lean, Agile & DevOps Principles
2.2
Architecting Services for Co-Creation of Value
Section 3: Managing Service Value Streams
2 Items
3.1
Value Stream Mapping for Service Delivery
3.2
Testing, Deploying & Releasing Services
Section 4: Supporting Services & Continual Improvement
3 Items
4.1
Team Culture, Structure & Roles in CDS
4.2
Measuring, Reporting & Improving Service Performance
4.3
Module Assessment: Create, Deliver & Support
6 Questions
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