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Key Concepts of ITIL 4 Direct, Plan and Improve (DPI)
4 Sections
8 Lessons
1 Quiz
10 Weeks
Curriculum
4 Sections
8 Lessons
10 Weeks
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Section 1: Foundations of Direct, Plan and Improve
2 Items
1.1
Course Overview & Learning Objectives
1.2
Connecting Strategy, Tactics and Day-to-Day Operations
Section 2: Setting Direction and Governance
2 Items
2.1
Organizational Direction, Policy and Governance Basics
2.2
Understanding and Managing Risk
Section 3: Planning and Driving Improvement
2 Items
3.1
Continual Improvement Methods and Techniques
3.2
Measurement, Reporting and Making the Case for Change
Section 4: Leading Change Across the Organization
3 Items
4.1
Building a Culture That Supports Continual Improvement
4.2
Coordinating Change Initiatives Across Teams
4.3
Module Check: Direct, Plan and Improve
6 Questions
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