Desqcon Learning
Home
Courses
Profile
Checkout
More
ITIL Training
ITSM Training
IT Operations Management Training
IT Asset Management Training
Become an Instructor
Instructor
Instructors
Home
Courses
Key Concepts of ITIL 4 Direct, Plan and Improve (DPI)
Curriculum
4 Sections
8 Lessons
10 Weeks
Expand all sections
Collapse all sections
Section 1: Foundations of Direct, Plan and Improve
2
1.1
Course Overview & Learning Objectives
1.2
Connecting Strategy, Tactics and Day-to-Day Operations
Section 2: Setting Direction and Governance
2
2.1
Organizational Direction, Policy and Governance Basics
2.2
Understanding and Managing Risk
Section 3: Planning and Driving Improvement
2
3.1
Continual Improvement Methods and Techniques
3.2
Measurement, Reporting and Making the Case for Change
Section 4: Leading Change Across the Organization
3
4.1
Building a Culture That Supports Continual Improvement
4.2
Coordinating Change Initiatives Across Teams
4.3
Module Check: Direct, Plan and Improve
6 Questions
This content is protected, please
login
and
enroll
in the course to view this content!
Modal title
Main Content