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IT Operations Management
CMDB (Configuration Management Database)
6 Sections
12 Lessons
6 Quizzes
10 Weeks
Curriculum
6 Sections
12 Lessons
10 Weeks
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CMDB Fundamentals & CI Classes
3 Items
1.1
What a CMDB Is, What It Is Not, and Why Programs Fail
1.2
The CMDB Data Model: CIs, Classes, Attributes and Lifecycle
1.3
CMDB Fundamentals and CI Classes Knowledge Check
14 Questions
Relationships & Dependency Mapping
3 Items
2.1
CI Relationships: Types, Direction and Dependency Semantics
2.2
Dependency Mapping in Practice: Impact, Risk and Multiple Sources
2.3
Relationships and Dependency Mapping Knowledge Check
15 Questions
Discovery & Data Sources
3 Items
3.1
Populating the CMDB: Discovery, Integrations and Authoritative Sources
3.2
Identification, Reconciliation and Data Freshness
3.3
Discovery and Data Sources Knowledge Check
14 Questions
Service Mapping
3 Items
4.1
Service Mapping Fundamentals: From Inventory to Business Services
4.2
Choosing a Mapping Approach and Keeping Service Maps Accurate
4.3
Service Mapping Knowledge Check
14 Questions
The Common Service Data Model (CSDM)
3 Items
5.1
Why a Service Data Model: CSDM Domains and Service Types
5.2
Adopting a Data Model in Practice: Stages, Mapping and Ownership
5.3
The Common Service Data Model (CSDM) Knowledge Check
14 Questions
CMDB Governance & Data Quality
3 Items
6.1
CMDB Governance: Ownership, Policy and Change Control
6.2
Data Quality, Health Metrics and Measuring CMDB Value
6.3
CMDB Governance and Data Quality Knowledge Check
15 Questions
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