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ITSM Practices
Change Enablement
4 Sections
8 Lessons
4 Quizzes
10 Weeks
Curriculum
4 Sections
8 Lessons
10 Weeks
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Change Enablement Foundations, Risk Scoring and the CAB
3 Items
1.1
Change Enablement Fundamentals
1.2
Change Advisory Board, Risk & Change Types
1.3
Change Enablement Foundations, Risk Scoring and the CAB Knowledge Check
14 Questions
Change Models and Change Authorities
3 Items
2.1
Change Models and the Change Authority Structure
2.2
Approval Cases, Impact Assessment and Emergency Change Handling
2.3
Change Models and Change Authorities Knowledge Check
14 Questions
Planning, Scheduling and Implementation
3 Items
3.1
Change Records, the Change Calendar and Freeze Periods
3.2
Rollback, Release Coordination and Change in DevOps Pipelines
3.3
Planning, Scheduling and Implementation Knowledge Check
14 Questions
Measuring, Reviewing and Improving Change
3 Items
4.1
Measuring Change, Failed Change Analysis and Post-Implementation Review
4.2
Configuration Data, Culture, Tooling and Course Wrap-Up
4.3
Measuring, Reviewing and Improving Change Knowledge Check
14 Questions
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