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Basics of ITIL 4 Foundation
Curriculum
7 Sections
7 Lessons
10 Weeks
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Introduction to ITIL 4 & Service Management
2
1.1
What is ITIL 4? An Introduction to Service Management
6 Minutes
1.2
Introduction to ITIL 4 & Service Management – Knowledge Check
18 Questions
The ITIL 4 Service Value System (SVS)
3
2.1
The ITIL 4 Service Value System (SVS)
2.2
The Service Value System (SVS) – Knowledge Check
4 Questions
2.3
The Four Dimensions of Service Management – Knowledge Check
3 Questions
The Four Dimensions of Service Management
1
3.1
The Four Dimensions of Service Management
The ITIL Service Value Chain
2
4.1
The ITIL Service Value Chain
4.2
The ITIL Service Value Chain – Knowledge Check
3 Questions
The Seven Guiding Principles
2
5.1
The Seven Guiding Principles
5.2
The Seven Guiding Principles – Knowledge Check
3 Questions
Key ITIL 4 Management Practices
2
6.1
Key ITIL 4 Management Practices
6.2
Key ITIL 4 Management Practices – Knowledge Check
4 Questions
Exam Preparation & Practice
2
7.1
Exam Preparation & Practice
7.2
Exam Preparation & Practice – Knowledge Check
10 Questions
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