Learn the fundamentals of ITIL v3, the version of the ITIL framework that organized IT service management around a five-stage service lifecycle. This course covers the core concepts, processes, and functions of ITIL v3 and how they continue to shape IT service management today.
Who this course is for
This course is designed for learners who need to understand legacy ITIL v3 terminology and structure, whether because their organization still uses v3-based processes, they are working alongside documentation that references v3 concepts, or they want a historical grounding before studying current ITIL guidance.
Syllabus outline
- Course Overview and Learning Objectives
- Origins and Purpose of ITIL v3
- Service Strategy and Service Design
- Service Transition and Service Operation
- Key Processes Across the Lifecycle
- Functions: Service Desk and Technical Management
- Continual Service Improvement in ITIL v3
- How ITIL v3 Concepts Map to Later ITIL Versions
ITIL® is a registered trademark of PeopleCert Group. This course is independently produced training content created to help learners understand and prepare for the topic area, and is not an official, accredited, or PeopleCert-endorsed certification course.
Curriculum
- 4 Sections
- 8 Lessons
- 10 Weeks
- Introduction to ITIL v32
- The ITIL v3 Service Lifecycle2
- Core Processes and Functions2
- Legacy Concepts and Moving Forward3
Instructor
