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ITIL V3 Foundation
4 Sections
8 Lessons
4 Quizzes
10 Weeks
Curriculum
4 Sections
8 Lessons
10 Weeks
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Introduction to ITIL v3
3 Items
1.1
Course Overview & Learning Objectives
1.2
Origins and Purpose of ITIL v3
1.3
Introduction to ITIL v3 – Knowledge Check
17 Questions
The ITIL v3 Service Lifecycle
3 Items
2.1
Service Strategy and Service Design
2.2
Service Transition and Service Operation
2.3
The ITIL v3 Service Lifecycle – Knowledge Check
18 Questions
Core Processes and Functions
3 Items
3.1
Key Processes Across the Lifecycle
3.2
Functions: Service Desk and Technical Management
3.3
Core Processes and Functions – Knowledge Check
17 Questions
Legacy Concepts and Moving Forward
3 Items
4.1
Continual Service Improvement in ITIL v3
4.2
How ITIL v3 Concepts Map to Later ITIL Versions
4.3
Module Check: ITIL v3 Foundation
18 Questions
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