Learn how ITIL 4’s Direct, Plan and Improve (DPI) practices help organizations set clear direction, translate strategy into action, and build a habit of continual improvement across all levels of the business.
Who this course is for
This course is designed for IT professionals, team leads, and managers who want to understand how strategic direction gets translated into day-to-day operations, how governance and risk shape decision-making, and how to drive sustained improvement across people, process, and technology.
Syllabus outline
- Course Overview and Learning Objectives
- Connecting Strategy, Tactics and Day-to-Day Operations
- Organizational Direction, Policy and Governance Basics
- Understanding and Managing Risk
- Continual Improvement Methods and Techniques
- Measurement, Reporting and Making the Case for Change
- Building a Culture That Supports Continual Improvement
- Coordinating Change Initiatives Across Teams
ITIL® is a registered trademark of PeopleCert Group. This course is independently produced training content created to help learners understand and prepare for the topic area, and is not an official, accredited, or PeopleCert-endorsed certification course.
Curriculum
- 4 Sections
- 8 Lessons
- 10 Weeks
- Section 1: Foundations of Direct, Plan and Improve2
- Section 2: Setting Direction and Governance2
- Section 3: Planning and Driving Improvement2
- Section 4: Leading Change Across the Organization3
Instructor
