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ServiceNow
ServiceNow Platform Fundamentals
8 Sections
16 Lessons
9 Quizzes
10 Weeks
Curriculum
8 Sections
16 Lessons
10 Weeks
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Introduction to the ServiceNow Platform
3 Items
1.1
The Now Platform, Instances, and Update Sets
1.2
Tables, Extension, Forms, Lists, and Access Control
1.3
Introduction to the ServiceNow Platform Knowledge Check
13 Questions
Navigating the ServiceNow UI
3 Items
2.1
Finding Your Way Around the ServiceNow Interface
2.2
Lists, Filters, and Forms in Practice
2.3
Navigating the ServiceNow UI Knowledge Check
13 Questions
ServiceNow ITSM Applications
3 Items
3.1
Incident and Problem Management
3.2
Change and Knowledge Management, and the ITSM Loop
3.3
ServiceNow ITSM Applications Knowledge Check
14 Questions
Configuration Management Database (CMDB) in ServiceNow
3 Items
4.1
Configuration Items, Classes, and Relationships
4.2
Populating and Governing the CMDB
4.3
Configuration Management Database (CMDB) in ServiceNow Knowledge Check
14 Questions
Workflows and Automation with Flow Designer
3 Items
5.1
Flow Designer Foundations: Triggers, Actions and Data
5.2
Building Reliable Flows: Logic, Approvals, Subflows and Integrations
5.3
Workflows and Automation with Flow Designer Knowledge Check
14 Questions
System Administration and Configuration
3 Items
6.2
Users, Groups, Roles and Access Control
6.3
Configuring the Instance and Moving Changes Safely
6.4
System Administration and Configuration Knowledge Check
15 Questions
Reporting and Performance Analytics
3 Items
7.2
Reports and Dashboards for Operational Visibility
7.3
Performance Analytics: Indicators, Breakdowns and Trends
7.4
Reporting and Performance Analytics Knowledge Check
14 Questions
Certification Exam Preparation
4 Items
8.3
Understanding the Certification Path and the Exam Blueprint
8.4
Exam Technique, Scenario Reasoning and Course Wrap-Up
8.5
Certification Exam Preparation Knowledge Check
14 Questions
8.6
Platform Fundamentals Knowledge Check
10 Questions
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