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ServiceNow
ServiceNow IT Operations Management (ITOM)
7 Sections
14 Lessons
8 Quizzes
8 Weeks
Curriculum
7 Sections
14 Lessons
8 Weeks
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Introduction to IT Operations Management
3 Items
1.1
ITOM on the Now Platform: Scope, Architecture and Product Map
1.2
Operating ITOM: ITSM Integration, Service Models and Rollout
1.3
Introduction to IT Operations Management Knowledge Check
14 Questions
Discovery and CMDB Fundamentals
3 Items
2.1
Discovery Architecture: Phases, MID Servers and Schedules
2.2
The CMDB in Practice: Classes, Relationships, IRE and Health
2.3
Discovery and CMDB Fundamentals Knowledge Check
14 Questions
Event Management and Alert Intelligence
3 Items
3.1
Event Management Foundations: Events, Rules and Alerts
3.2
Alert Intelligence: Grouping, Impact and Alert Management Rules
3.3
Event Management and Alert Intelligence Knowledge Check
15 Questions
Service Mapping and Service Health
3 Items
4.1
Service Mapping: Entry Points, Patterns and Building Maps
4.2
Service Health: Impact, Maintenance and Operating Service Maps
4.3
Service Mapping and Service Health Knowledge Check
15 Questions
Cloud Management and Orchestration
3 Items
5.1
Governed Cloud Provisioning: Catalog Items, Templates, and Policies
5.2
Automation, Tag Governance, and Cloud Cost Control
5.3
Cloud Management and Orchestration Knowledge Check
13 Questions
Health Log Analytics and AIOps
3 Items
6.1
Metric Intelligence: Learned Baselines and Anomaly Scoring
6.2
Health Log Analytics, Alert Grouping, and Applied AIOps
6.3
Health Log Analytics and AIOps Knowledge Check
13 Questions
ITOM Implementation and Operational Best Practices
4 Items
7.1
ITOM Knowledge Check
9 Questions
7.2
Planning an ITOM Program: Phasing, Data Foundations, and MID Server Design
7.3
Operating ITOM: Governance, Tuning, and Course Wrap-Up
7.4
ITOM Implementation and Operational Best Practices Knowledge Check
13 Questions
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