HRSD Foundations: Purpose, Application Family and the COE Data Model

HRSD Security Model, Roles and Implementation Planning

Introduction to HR Service Delivery Knowledge Check

HR Services, Case Creation and the HR Case Lifecycle

HR Knowledge, Knowledge Blocks and Deflection

HR Case and Knowledge Management Knowledge Check

Employee Center, the Unified Taxonomy and Portal Design

The HR Service Catalog, Visibility and Portal Governance

Employee Service Center and HR Portal Knowledge Check

Lifecycle Events: Events, Activity Sets and Activities

Running Lifecycle Events: Triggers, the Playbook and Troubleshooting

HR Lifecycle Events: Onboarding, Offboarding and Transitions Knowledge Check

Document Templates and Employee Document Management in HRSD

Employee Relations Cases and Securing Sensitive HR Data

HR Document Management and Employee Relations Knowledge Check

Planning and Rolling Out an HRSD Implementation

Governing and Sustaining HRSD: Operating Model and Course Wrap-Up

HRSD Implementation and Governance Best Practices Knowledge Check

HRSD Knowledge Check