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ServiceNow
ServiceNow CSA – Certified System Administrator
7 Sections
14 Lessons
8 Quizzes
8 Weeks
Curriculum
7 Sections
14 Lessons
8 Weeks
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CSA Overview and Platform Navigation
3 Items
1.1
The Now Platform, Instances, and the CSA Exam Blueprint
1.2
Navigating the Now Platform and Configuring Your Instance
1.3
CSA Overview and Platform Navigation Knowledge Check
14 Questions
Users, Groups, Roles and Access Control
3 Items
2.1
Users, Groups, and Roles: Who Can Do What
2.2
Access Control Rules: How the Platform Decides
2.3
Users, Groups, Roles and Access Control Knowledge Check
14 Questions
Core Configuration: Tables, Forms and Lists
3 Items
3.1
Tables, the Dictionary, and Field Types
3.2
Forms and Lists: Configuring What Users See
3.3
Core Configuration: Tables, Forms and Lists Knowledge Check
14 Questions
Business Rules, Notifications and SLAs
3 Items
4.1
Business Rules: Server-Side Logic That Reacts to Data
4.2
Notifications and SLAs: Informing People and Tracking Time
4.3
Business Rules, Notifications and SLAs Knowledge Check
14 Questions
Service Catalog and Request Management
3 Items
5.1
Service Catalog Structure, Items and Variables
5.2
Request Fulfillment: Requests, Approvals and Flows
5.3
Service Catalog and Request Management Knowledge Check
14 Questions
System Setup: UI Policies, Data Import and Update Sets
3 Items
6.1
UI Policies and Data Import Foundations
6.2
Transform Maps, Coalescing and Update Sets
6.3
System Setup: UI Policies, Data Import and Update Sets Knowledge Check
14 Questions
Platform Maintenance and Administration Best Practices
4 Items
7.1
Upgrades, Clones and Instance Health
7.2
Daily Administration, Security Hygiene and Course Wrap-Up
7.3
Platform Maintenance and Administration Best Practices Knowledge Check
14 Questions
7.4
CSA Knowledge Check
9 Questions
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