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ServiceNow
ServiceNow CSA – Certified System Administrator
Curriculum
7 Sections
7 Lessons
8 Weeks
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CSA Overview & Platform Navigation
1
1.1
CSA Overview & Platform Navigation
Users, Groups, Roles & Access Control
1
2.1
Users, Groups, Roles & Access Control
Core Configuration: Tables, Forms & Lists
1
3.1
Core Configuration: Tables, Forms & Lists
Business Rules, Notifications & SLAs
1
4.1
Business Rules, Notifications & SLAs
Service Catalog & Request Management
1
5.1
Service Catalog & Request Management
System Setup: UI Policies, Data Import & Update Sets
1
6.1
System Setup: UI Policies, Data Import & Update Sets
Platform Maintenance & Administration Best Practices
2
7.1
Platform Maintenance & Administration Best Practices
7.2
CSA Knowledge Check
9 Questions
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