Desqcon Learning
Home
Courses
Profile
Checkout
More
ITIL Training
ITSM Training
IT Operations Management Training
IT Asset Management Training
Become an Instructor
Instructor
Instructors
Home
Courses
ITSM (IT Service Management)
Curriculum
9 Sections
9 Lessons
10 Weeks
Expand all sections
Collapse all sections
Introduction to IT Service Management
1
1.1
What ITSM Is and Why It Matters
Incident Management
1
2.1
Incident Management: Restoring Service Fast
Problem Management
1
3.1
Problem Management: Finding and Removing Root Causes
Change Management (Change Enablement)
1
4.1
Change Enablement: Controlling Risk Without Blocking Delivery
Service Request Management
1
5.1
Service Request Management: Fulfilling What Users Ask For
Service Level Management (SLM)
1
6.1
Service Level Management: Setting and Meeting Expectations
Service Desk Operations
1
7.1
Service Desk Operations: The Front Door to IT
Knowledge Management
1
8.1
Knowledge Management: Capturing and Reusing What Teams Learn
Continual Service Improvement (CSI)
2
9.1
Continual Service Improvement: Making Improvement Routine
9.2
ITSM Final Knowledge Check
9 Questions
This content is protected, please
login
and
enroll
in the course to view this content!
Modal title
Main Content