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Understanding ITIL Product (Version 5)
4 Sections
8 Lessons
1 Quiz
10 Weeks
Curriculum
4 Sections
8 Lessons
10 Weeks
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Section 1: Foundations of Digital Product Management
2 Items
1.1
Course Overview & Learning Objectives
1.2
The Product Manager’s Role in the ITIL Service Value System
Section 2: Product Strategy & Discovery
2 Items
2.1
Product Vision, Strategy & Roadmapping
2.2
Customer Discovery & Market Research Techniques
Section 3: Building & Managing Digital Products
2 Items
3.1
Product Development Lifecycle & Agile Delivery
3.2
Prioritization Frameworks & Backlog Management
Section 4: Measuring Success & Continual Improvement
3 Items
4.1
Product Metrics, KPIs & Experimentation
4.2
Product Lifecycle Management & Retirement
4.3
Module Assessment: Digital Product Management
6 Questions
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