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Exploring ITIL Experience (Version 5)
4 Sections
8 Lessons
1 Quiz
10 Weeks
Curriculum
4 Sections
8 Lessons
10 Weeks
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Section 1: Foundations of ITIL Experience
2 Items
1.1
Course Overview & Learning Objectives
1.2
Why Experience Is Now a Core Value Dimension
Section 2: Understanding Users and Their Needs
2 Items
2.1
Human-Centred Design Foundations
2.2
Researching and Mapping the User Journey
Section 3: Designing and Building Trustworthy Experiences
2 Items
3.1
Designing for Trust and Engagement
3.2
Accessibility, Inclusion & Ethical Design
Section 4: Measuring and Sustaining Experience Value
3 Items
4.1
Measuring Experience: From Satisfaction to Value
4.2
Continual Improvement of Experience
4.3
Module Assessment: ITIL Experience
6 Questions
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