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Essentials of ITIL 4 Create, Deliver and Support (CDS)
Curriculum
4 Sections
8 Lessons
10 Weeks
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Section 1: Foundations of Create, Deliver and Support
2
1.1
Course Overview & Learning Objectives
1.2
How Value Streams Bring Products and Services to Life
Section 2: Service Value Chain Integration
2
2.1
Connecting Plan, Engage, Design and Build Activities
2.2
Working Across Teams: Culture and Collaboration in Service Delivery
Section 3: Core Practices for Delivering and Supporting Services
2
3.1
Managing Incidents, Problems and Service Requests
3.2
Change Enablement, Release and Deployment Management
Section 4: Measuring, Improving and Automating Service Delivery
3
4.1
Monitoring, Event Management and Service Level Practices
4.2
Applying Automation and Continual Improvement in CDS
4.3
Module Check: Create, Deliver and Support
6 Questions
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