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IT Operations Management
Curriculum
6 Sections
12 Lessons
10 Weeks
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Foundations of IT Operations Management
2
1.1
What is ITOM? Scope, Objectives, and Business Value
1.2
ITOM vs ITSM vs ITAM: How They Fit Together
Monitoring & Event Management
3
2.1
IT Infrastructure Monitoring Fundamentals
2.2
Event Management: Detection, Correlation, and Noise Reduction
2.3
Alerting, Thresholds, and On-Call Practices
Discovery & Service Mapping
2
3.1
IT Discovery: Finding and Classifying Assets
3.2
Service Mapping and Dependency Visualization
Orchestration & Automation
2
4.1
Runbook Automation and Self-Healing
4.2
Orchestration Across Hybrid & Cloud Environments
Cloud Operations & Performance
3
5.1
Cloud Operations Management (CloudOps)
5.2
Capacity Planning & Performance Optimization
5.3
ITOM Metrics, KPIs, and Maturity Model
Course Assessment
1
6.1
IT Operations Management Final Quiz
10 Questions
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