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IT Operations Management
IT Asset Management
6 Sections
10 Lessons
6 Quizzes
10 Weeks
Curriculum
6 Sections
10 Lessons
10 Weeks
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Foundations of IT Asset Management
3 Items
1.1
What IT Asset Management Is and Why It Matters
1.2
ITAM Frameworks, Roles, Maturity and the Link to ITSM and the CMDB
1.3
Foundations of IT Asset Management Knowledge Check
14 Questions
Hardware Asset Management
3 Items
2.1
The Hardware Lifecycle as an ITAM Program: Inventory, Procurement and Deployment
2.2
Hardware Operation, Refresh, Financial Treatment, Disposal and Controls
2.3
Hardware Asset Management Knowledge Check
14 Questions
Software Asset Management and License Compliance
3 Items
3.1
Software in the ITAM Program: Entitlements, License Models and the Effective License Position
3.2
Software Compliance, Audits, Cloud and SaaS, and Optimization
3.3
Software Asset Management and License Compliance Knowledge Check
14 Questions
ITAM Processes and Lifecycle Management
3 Items
4.1
The End-to-End ITAM Process: From Request to Retire
4.2
Integration, Data Quality and Audit Readiness
4.3
ITAM Processes and Lifecycle Management Knowledge Check
14 Questions
ITAM Tools, Metrics and Governance
3 Items
5.1
ITAM Tools: Capabilities, Data Sources and Selection
5.2
ITAM Metrics, Governance and the Maturity Roadmap
5.3
ITAM Tools, Metrics and Governance Knowledge Check
14 Questions
Course Assessment
1 Item
6.1
IT Asset Management Final Quiz
10 Questions
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