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IT Operations Management
Hardware Asset Management (HAM)
6 Sections
12 Lessons
6 Quizzes
10 Weeks
Curriculum
6 Sections
12 Lessons
10 Weeks
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Introduction to Hardware Asset Management
3 Items
1.1
What Hardware Asset Management Is and Why It Matters
1.2
Standing Up the Program: Governance, Roles, Maturity and the CMDB Link
1.3
Introduction to Hardware Asset Management Knowledge Check
14 Questions
Hardware Asset Lifecycle & Inventory
3 Items
2.1
The Hardware Lifecycle Stage by Stage: States, Owners and the Financial View
2.3
Keeping the Hardware Register Accurate: Tags, Discovery, Audits and Reconciliation
2.4
Hardware Asset Lifecycle and Inventory Knowledge Check
14 Questions
Procurement & Receiving
3 Items
3.1
Procurement as the Birth of the Register: Intake, Standards, Buy or Lease and Contract Terms
3.2
Receiving Hardware: Dock Inspection, Three-Way Match, Tagging and Handoff to the Stockroom
3.3
Procurement and Receiving Knowledge Check
14 Questions
Deployment & Provisioning
3 Items
4.1
From Dock to Desk: Building a Standard Provisioning Workflow
4.2
Allocation, Check-Out and Check-In: Keeping Custody Accurate
4.3
Deployment and Provisioning Knowledge Check
14 Questions
Maintenance & Warranty Management
3 Items
5.1
Keeping Assets Working: Maintenance Models, Spare Pools and Repair Tracking
5.2
Warranty, Support Contracts and End-of-Life Management: Claims, RMAs and Refresh Planning
5.3
Maintenance and Warranty Management Knowledge Check
14 Questions
Secure Disposal & IT Asset Disposition (ITAD)
3 Items
6.1
Retirement and Secure Data Removal: Disposition Decisions, NIST SP 800-88 and Chain of Custody
6.2
ITAD Vendors and Closing the Loop: Certifications, E-Waste Rules, Write-Off and Course Wrap-Up
6.3
Secure Disposal and IT Asset Disposition (ITAD) Knowledge Check
14 Questions
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