ServiceNow CSA – Certified System Administrator

This course prepares you for the ServiceNow Certified System Administrator (CSA) certification, the foundational credential for anyone administering a ServiceNow instance. It covers the core platform skills every ServiceNow administrator needs on day one.

Topics include navigating the Now Platform UI, user and group administration, tables and forms, business rules, workflows, and the Service Catalog – all mapped to the official CSA exam blueprint.

Who this course is for

New and aspiring ServiceNow administrators preparing to sit the CSA certification exam.

Syllabus outline

• Module 1: Now Platform navigation and system administration basics
• Module 2: Users, groups, roles, and access control (ACLs)
• Module 3: Tables, forms, and the data dictionary
• Module 4: Business rules, client scripts, and UI policies
• Module 5: Workflow and Flow Designer fundamentals
• Module 6: Service Catalog and Knowledge Management basics
• Module 7: CSA exam blueprint review and practice questions