ServiceNow HR Service Delivery (HRSD)

ServiceNow HR Service Delivery (HRSD) applies the Now Platform’s case and workflow engine to employee services – onboarding, offboarding, HR case management, and employee document management – unifying HR processes on a single platform.

You will learn how to configure HR service catalogs, employee service centers, lifecycle events such as onboarding and transfers, and how HRSD integrates with core HR systems and IT service management.

Who this course is for

HR operations professionals, HRSD administrators, and consultants configuring employee service experiences on ServiceNow.

Syllabus outline

• Module 1: HRSD overview and Employee Service Center
• Module 2: HR case management and knowledge base configuration
• Module 3: Lifecycle events – onboarding, transfers, and offboarding
• Module 4: HR service catalog and employee document management
• Module 5: Integrating HRSD with core HR and IT systems
• Module 6: Employee surveys, journeys, and reporting
• Module 7: Hands-on configuration lab