Explore how IT teams turn plans and designs into working products and services that people can depend on. This course looks at the ITIL 4 Specialist: Create, Deliver and Support area, focusing on how value streams connect planning, building and support work, and how core practices keep services running reliably from day one through ongoing operation.
Who this course is for
IT service management practitioners, delivery and support teams, and anyone preparing to explore the Create, Deliver and Support specialist area of ITIL 4.
Syllabus outline
- Course Overview & Learning Objectives
- How Value Streams Bring Products and Services to Life
- Connecting Plan, Engage, Design and Build Activities
- Working Across Teams: Culture and Collaboration in Service Delivery
- Managing Incidents, Problems and Service Requests
- Change Enablement, Release and Deployment Management
- Monitoring, Event Management and Service Level Practices
- Applying Automation and Continual Improvement in CDS
ITIL® is a registered trademark of PeopleCert Group. This course is independently produced training content created to help learners understand and prepare for the topic area, and is not an official, accredited, or PeopleCert-endorsed certification course.
Curriculum
- 4 Sections
- 8 Lessons
- 10 Weeks
- Section 1: Foundations of Create, Deliver and Support2
- Section 2: Service Value Chain Integration2
- Section 3: Core Practices for Delivering and Supporting Services2
- Section 4: Measuring, Improving and Automating Service Delivery3
Instructor
