ServiceNow IT Operations Management (ITOM)

ServiceNow IT Operations Management (ITOM) gives IT teams visibility and control over the health and performance of the infrastructure and services that power the business. This course covers discovery, service mapping, event management, and health log analytics within the ServiceNow platform.

You will learn how ITOM automatically discovers infrastructure, maps technical components to business services, correlates events to reduce alert noise, and feeds accurate data into incident and change processes.

Who this course is for

Infrastructure engineers, ServiceNow administrators, and operations teams responsible for monitoring and maintaining IT service health.

Syllabus outline

• Module 1: ITOM overview and architecture on the Now Platform
• Module 2: Discovery – configuring and scheduling discovery patterns
• Module 3: Service Mapping – building accurate business service maps
• Module 4: Event Management – correlation, alerts, and noise reduction
• Module 5: Health Log Analytics and anomaly detection
• Module 6: Integrating ITOM with Incident and Change Management
• Module 7: Hands-on lab and troubleshooting exercises