Value Stream Optimization is the ITIL 5 Managing Professional module focused on mapping and improving the end-to-end flow of value delivery, from initial demand through to realized business outcomes.
The course teaches value stream mapping techniques updated for ITIL 5’s Digital Value Architecture, how to identify bottlenecks and waste across the service value chain, and how to apply continual improvement and Lean thinking alongside AI-assisted analytics to speed up delivery without sacrificing quality.
Who this course is for
Process owners, value stream leads, and continual improvement practitioners looking to optimize flow across complex IT and digital delivery pipelines.
Syllabus outline
- Module 1: Value stream mapping fundamentals in ITIL 5
- Module 2: Identifying waste, bottlenecks, and hand-off friction
- Module 3: Flow metrics – lead time, cycle time, and throughput
- Module 4: AI-assisted analytics for continuous flow monitoring
- Module 5: Applying Lean and continual improvement techniques
- Module 6: Cross-functional value stream governance
- Module 7: Exam preparation and optimization workshop
Instructor
$10.00
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